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Your Customer Service Skills At Work
Thursday, June 22, 2017 6:00:00 PM UTC - 7:00:00 PM UTC
Training Description: 
When it comes to Customer Service, the Housing industry is no different than the Retail industry. Client satisfaction is essential to timely payments, constructive exchanges with maintenance staff and overall positive community engagement. 
Customer Service requires planning and analysis of your current relationship with housing vendors, tenants, and tribal staff. We will discuss industry best practices and ways to motivate staff to stay committed to customer service as a means to maintaining business relationships.

Instructor

Marie Dufour Bonville
Marie Dufour Bonville began her professional career with the Seminole Tribe of Florida in April of 2007. Within the Seminole Education Department, Marie has held positions such as Higher Education Recruiter, Adult Vocational Administrator, and Tribal Professional Development Program Manager.
Marie Dufour Bonville began her professional career with the Seminole Tribe of Florida in April of 2007. Within the Seminole Education Department, Marie has held positions such as Higher Education Recruiter, Adult Vocational Administrator, and Tribal Professional Development Program Manager. Each position provided her with the unique opportunity to work closely with Seminole Tribal Members in the areas of higher education and professional development in addition to the various Tribal Departments. Marie has a Bachelor’s in Political Science with a minor in International Relations and a Masters in Public Administration with a Certificate in Community Development. She is a proud alumnus of Florida International University and a member of Pi Alpha Alpha.
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The Native Learning Center is a Model Program supported by the Indian Housing Block Grant awarded by the Office of Native American Programs, U.S. Department of Housing and Urban Development. The opinions contained in education, training and technical assistance sessions are those of the author(s) and do not necessarily represent the official position or policies of the Native Learning Center, Seminole Tribe of Florida, Office of Native American Programs, or the U.S. Department of Housing and Urban Development. References to specific agencies, organizations, firms, products, services, processes and procedures should not be considered an endorsement by the listed entities. Rather, the references are informational and illustrations to supplement discussions of the issues.

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