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Your Customer Service Skills At Work
Thursday, June 22, 2017 6:00:00 PM UTC - 7:00:00 PM UTC
Training Description: 
When it comes to Customer Service, the Housing industry is no different than the Retail industry. Client satisfaction is essential to timely payments, constructive exchanges with maintenance staff and overall positive community engagement. 
Customer Service requires planning and analysis of your current relationship with housing vendors, tenants, and tribal staff. We will discuss industry best practices and ways to motivate staff to stay committed to customer service as a means to maintaining business relationships.

Instructor

Marie Dufour Bonville
Marie Bonville proudly began her professional career with the Seminole Tribe of Florida in 2007. For the next 9 years, she would support the Seminole Education Department and Native Learning Center in the areas of Tribal Professional Development, Youth Outreach, and Tribal Program Management.  She has held the positions of Higher Education Recruiter, Adult Vocational Administrator, Tribal Professional Development Program Manager and former Director of Training for the Native Learning Center.
Marie Bonville proudly began her professional career with the Seminole Tribe of Florida in 2007. For the next 9 years, she would support the Seminole Education Department and Native Learning Center in the areas of Tribal Professional Development, Youth Outreach, and Tribal Program Management.  
As Higher Education Recruiter and Adult Vocational Administrator, Tribal Professional Development Program Manager and former Director of Training for the Native Learning Center, Marie Bonville is committed to providing quality community-centered education and training. Marie is currently writing curricula in support of the primary objectives of NAHASDA and providing online based education and training. 
Marie has a Bachelor’s in Political Science with a minor in International Relations and a Masters in Public Administration with a Certificate in Community Development. She is a proud alumni of Florida International University and a member of Pi Alpha Alpha.
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The Native Learning Center is a Model Program supported by the Indian Housing Block Grant awarded by the Office of Native American Programs, U.S. Department of Housing and Urban Development. The opinions contained in education, training and technical assistance sessions are those of the author(s) and do not necessarily represent the official position or policies of the Native Learning Center, Seminole Tribe of Florida, Office of Native American Programs, or the U.S. Department of Housing and Urban Development. References to specific agencies, organizations, firms, products, services, processes and procedures should not be considered an endorsement by the listed entities. Rather, the references are informational and illustrations to supplement discussions of the issues.

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