Thursday, May 25, 2017 10:00:00 AM PDT - 11:00:00 AM PDT
Note this event is currently at capacity but will be recorded. Please register below to receive a link to the session, login early to secure a seat. All registrants will receive a link to the recording in the event that you receive a meeting full notice during the session. Traditionally, libraries have used cultural competence workshops and trainings as a way to help employees better serve populations outside their comfort zones. However, cultural humility may offer a better model. As Tervalon & Murray-García (1998) argue, a pitfall of cultural competence is the traditional notion of ‘competence’ as an endpoint: mastery of knowledge that can be assessed through quantitative measures. In fact, cultural competence programs often include lists of characteristics of various cultures, suggesting that successful interactions with people from those cultures is a matter of mastering the correct formula: Interacting with a German? Be direct, and on time. With a Native American? Avoid eye-contact and expect long silences. This approach may cause us to overlook the individuals involved in an interaction and the context in which it occurs -- treating ‘culture’ as something innate and undifferentiated. It is also of limited use in library contexts where typically far more identities are represented than can be ‘mastered’ and any individual’s background cannot be assumed. In this webinar, we will look at the concept of cultural humility and the promise it holds for libraries. Cultural humility is a practice of self-reflection on how one’s own background and expectations impact a situation, of openness to others’ determining the relevance of their own identities to any given situation, and of committing to redress the effects of power imbalances.
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